Shipping Policy

Digital Services — Blood Lab Analysis

The AIMLabs 126-biomarker blood lab analysis is a digital service, not a physical product. No physical item is shipped to you.

After you place your order and submit your existing blood lab results (PDF or image), AIMLabs completes your personalized bioindividual analysis and delivers your report electronically — typically by email within 24 business hours of receiving your complete lab documents.

Delivery of digital reports, interpretations, assessments, and recommendations is made to the email address you provide at checkout. Please ensure your email address is accurate and check your spam or junk folder if you do not receive your report within the expected timeframe.

Physical Laboratory Testing Kits

The following AIMLabs services include a physical laboratory testing kit that must be collected and returned to the laboratory for processing:

• DNA Power Genetic Profiling — saliva collection kit
• Gut & HerBiome (Gutcheck VIVO) — stool microbiome collection kit
• HTMA Hair Tissue Mineral Analysis — hair sample collection kit

All physical testing kits are shipped directly from our designated laboratory partners, not from AIMLabs. AIMLabs coordinates the order, but the laboratory partner is responsible for preparing, packaging, and shipping the kit to your address.

Shipping Destinations

Laboratory testing kits are shipped to addresses within Canada. If you require shipment outside of Canada, please contact AIMLabs before placing your order to confirm availability and any additional shipping considerations.

Please provide a complete and accurate shipping address at checkout. AIMLabs and its laboratory partners are not responsible for delays or non-delivery caused by incorrect, incomplete, or undeliverable address information provided by the customer.

Processing & Shipping Timeframes

Once your order is confirmed, the designated laboratory partner typically processes and ships the testing kit within 1–3 business days. Standard delivery within Canada generally takes an additional 3–7 business days depending on your location and the courier used by the laboratory.

These timeframes are estimates only and may vary due to laboratory processing volume, courier delays, statutory holidays, weather, or other factors outside AIMLabs' control.

Shipping Costs

Unless otherwise stated at checkout, outbound shipping of the laboratory testing kit to the customer is included in the product price for orders shipped within Canada.

Return shipping of the collected sample back to the laboratory is the responsibility of the customer unless the kit includes a prepaid return courier label. Please review the instructions included with your kit for return shipping details.

Kit Tracking & Delivery

Where the laboratory partner provides a tracking number, it will be shared with you by email once the kit has shipped. If you have not received a tracking number or your kit within the estimated timeframe, please contact AIMLabs at hello@aimlabs.ca and we will follow up with the laboratory partner on your behalf.

AIMLabs acts as the point of contact for customer service, but physical fulfillment is handled by the laboratory partner.

Damaged, Lost, or Delayed Shipments

If your testing kit arrives damaged, appears incomplete, or is lost in transit, please contact AIMLabs promptly at hello@aimlabs.ca. Please include your name, order information, and photographs where applicable.

AIMLabs will coordinate with the designated laboratory partner to review the issue and, where appropriate, arrange a replacement kit or suitable resolution. Please refer to our Returns & Refund Policy for details on kits that have already shipped.

Sample Return & Laboratory Processing

Once you have collected your sample, follow the return instructions included in the kit and ship it back to the laboratory partner as directed. Laboratory processing times vary by test type and are determined by the laboratory partner.

AIMLabs will deliver your finalized results and analysis electronically once the laboratory partner has completed processing and returned the data to us.

Questions About Your Shipment

For any questions regarding kit shipping, delivery status, tracking, or this Shipping Policy, please contact AIMLabs:

By purchasing an AIMLabs service or laboratory testing product, you acknowledge that you have reviewed and agree to this Shipping Policy.